# Change Request Policy

## Purpose

This policy defines how enhancements, modifications, and new requirements are managed after platform delivery.

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## Definition

A Change Request is any request that modifies, extends, or introduces functionality beyond the originally agreed scope.

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## Examples of Change Requests

Examples include:

- New pages
- New dashboards
- New workflows
- New reports
- New integrations
- New payment functionality
- New operational modules
- New user roles

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## Non-Change Requests

Examples include:

- Typographical corrections
- Minor content updates
- Image replacements
- Configuration adjustments

These may be covered under support agreements.

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## Review Process

Each Change Request may be reviewed for:

- Technical impact
- Operational impact
- Security implications
- Cost implications
- Timeline implications

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## Approval Process

No Change Request work shall begin until:

- Requirements are understood
- Scope is agreed
- Commercial terms are approved

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## Documentation

Approved Change Requests should be documented and tracked separately from the original project scope.