# Training & Support Framework ## Purpose This framework defines the scope of operational training and support services available to clients utilizing JLT-Lane Blueprint Factory platforms. --- ## Included Training ### Website Administration Clients may receive training on: * Content updates * Image management * Service page updates * Project page updates * Contact inquiry management --- ### Email Administration Clients may receive training on: * Inbox access * Email management * Forwarding configuration * Distribution groups * Basic communication workflows --- ### Payment Administration Clients may receive training on: * Stripe dashboard usage * Payment review * Customer management * Refund processing * Reporting exports --- ## Excluded Training The following are not included within standard operational training: * Software development * React development * Next.js development * Source code modification * CI/CD administration * Infrastructure engineering * Cloud architecture * Deployment pipeline administration * Blueprint Factory internals --- ## Support Services Support may include: * Platform monitoring * Configuration assistance * Content update guidance * Operational troubleshooting * Incident review --- ## Maintenance Services Maintenance services may be provided under separate agreements and may include: * Platform health monitoring * Security updates * Dependency updates * Configuration adjustments * Minor content changes --- ## Support Boundaries Support does not include: * New features * New integrations * New dashboards * New workflows * New operational modules These activities are treated as enhancement requests. --- ## Training Delivery Training may be delivered through: * Live sessions * Recorded sessions * Documentation * Operational runbooks * Knowledge transfer workshops
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